All of our totes and bags are warrantied for 1 year against manufacturer defects.
Examples of what is covered by the warranty: Torn stitching, delaminating between the jute and the PP lining, jute or linen material unweaving.
Examples of what is NOT covered under warranty: fading colors, rips or tares, staining etc.
We want every one of our customers to be happy with the products they purchased from Eco Veci! Therefore we offer a 30 day No Questions Asked Guarantee!
If you aren’t happy with your purchase, for any reason, we want to know about it and we will work with you to make it right!
We chose each fabric purely based on whats the most practical for the application and what the most environmentally friendly for that application.
For Example, we wanted a really sturdy material for our tote bags. So we chose Jute lined with bio-degradable PP which makes for a very sturdy bag that is also easy to wipe out, if dirty, and has a very low use count when compared to Plastic. Making it enticing compared to full cotton.
We do!
We design the products, work with the manufacturer to get samples, verify the samples are exactly what we want them to be, arrange shipping from the manufacturer to the USA, we store them, inspect them, label them and ship them.
We developed our website, manager our Etsy store, we do outside sales to our wholesale customers, fairs, handle warranties and customer issues!
We do get help from some family members for fairs lol.
Very Easily!
Totes can be wiped out with a damp cloth and some mild detergent. you can then dry them with a towel of let them air dry (do not saturate the totes).
The linen bags can be handwashed with a mild detergent and air dried. (do not wash in a washing machine or dry in a dryer with heat).